our commitment to wow'ing clients and our lawyers
Our Most Critical Realization
We learned long ago that satisfying our clients is simply not enough. Many lawyers can “satisfy” their clients. So we have developed this internal message to remind us that our job and our goal is always to “oversatisfy” our clients all the time, and indeed to “WOW” them every chance we get. This is our mission on every single matter we handle. Accordingly, everyone at the Firm has the same goal – to deliver outstanding service to all of our clients – including in particular the clients of other partners at the Firm. We take this very seriously. It is a luxury to have a team of lawyers and administrative personnel, all with the common goal of oversatisfying and “WOW-ing” all of our clients.
Wowing Our Clients
The WOW’ing of our clients is utterly critical to our success. We know full well that it is relatively easy for a satisfied client to be poached by a competitor, but it is almost impossible for an over-satisfied client to be taken away. So there is nothing more critical than this mission.